Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use English With Songs.
Last Updated: June 10, 2025 • Effective Date: June 10, 2025
Table of Contents
1. Information We Collect
📝 Personal Information
When you create an account or use our services, we may collect:
- Name and email address
- Profile picture and bio (optional)
- Language learning preferences and goals
- Country and preferred interface language
- Subscription and payment information
📊 Learning Data
To personalize your learning experience, we collect:
- Songs completed and learning progress
- Quiz scores and assessment results
- Vocabulary words learned and flashcard interactions
- Voice recordings for pronunciation practice (stored locally when possible)
- Study streaks and learning statistics
- Community interactions and posts
🔧 Technical Information
We automatically collect certain technical data:
- Device type, operating system, and browser information
- IP address and general location (country/region)
- Usage patterns and feature interactions
- Error logs and performance data
- Referral sources and marketing campaign data
2. How We Use Your Information
🎯 Service Delivery
- • Provide personalized learning experiences
- • Track and display your progress
- • Generate custom study plans
- • Enable community features
📈 Improvement & Analytics
- • Analyze usage patterns to improve features
- • Conduct A/B testing for better UX
- • Generate anonymized learning insights
- • Optimize platform performance
📧 Communication
- • Send important account notifications
- • Deliver learning reminders and tips
- • Provide customer support
- • Share relevant educational content
🛡️ Security & Legal
- • Prevent fraud and abuse
- • Ensure platform security
- • Comply with legal obligations
- • Resolve disputes and issues
3. Information Sharing
🔒 We do not sell, rent, or trade your personal information to third parties.
✅ When We May Share Information:
- Service Providers: Trusted partners who help us operate our platform (cloud hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or government request
- Safety & Security: To protect users, prevent fraud, or address security issues
- Business Transfers: In case of merger, acquisition, or sale of assets (with user notification)
- With Consent: When you explicitly agree to sharing for specific purposes
📊 Anonymized Data:
We may share aggregated, anonymized statistics about learning patterns and platform usage for research and educational purposes.
4. Data Security
🔐 Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted storage of sensitive information
- • Regular security audits and updates
- • Multi-factor authentication options
- • Secure cloud infrastructure (AWS/Google Cloud)
👥 Administrative Controls
- • Limited access to personal data
- • Employee privacy training
- • Data handling policies and procedures
- • Regular access reviews
- • Incident response protocols
⚠️ Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. We recommend using strong passwords and keeping your account information confidential.
5. Your Privacy Rights
👀 Access
Request a copy of your personal data we hold
✏️ Rectification
Correct inaccurate or incomplete information
🗑️ Erasure
Request deletion of your personal data
⏸️ Restriction
Limit how we process your data
📦 Portability
Export your data in a portable format
🚫 Object
Opt-out of certain data processing
📧 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@englishwithsongs.com or through your account settings.
We will respond to your request within 30 days and may require identity verification for security purposes.
7. Children's Privacy (COPPA Compliance)
👶 Age Requirements
Our service is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
🏫 Educational Use
For educational institutions using our platform with students under 13:
- Schools must obtain appropriate parental consent
- We limit data collection to educational purposes only
- Enhanced security measures are applied to student accounts
- Parents have the right to review and delete their child's data
🚨 If We Learn of Underage Use
If we become aware that we have collected personal information from a child under 13 without proper consent, we will take steps to delete such information promptly.
8. International Data Transfers
As a global platform, your information may be transferred to and processed in countries other than your own, including the United States and European Union.
🛡️ Transfer Safeguards
- • EU-US Data Privacy Framework compliance
- • Standard Contractual Clauses with service providers
- • Adequacy decisions where applicable
- • Regular privacy impact assessments
🇪🇺 For EU Users
We ensure GDPR compliance for all data transfers outside the EU through appropriate safeguards and legal mechanisms.
🌍 Data Residency
Where possible, we store and process data in your region to minimize cross-border transfers.
9. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy.
👤 Account Data
Retained while account is active
Deleted 30 days after account closure
📚 Learning Data
Kept for educational purposes
Anonymized after 2 years of inactivity
💳 Payment Data
For billing and compliance
7 years as required by law
⚖️ Legal Hold
In some cases, we may need to retain information longer to comply with legal obligations, resolve disputes, or enforce our agreements.
10. Contact Us
📧 Privacy Questions
Email: privacy@englishwithsongs.com
Data Protection Officer: dpo@englishwithsongs.com
Response Time: Within 30 days
🏢 Company Information
English With Songs, LLC
123 Learning Street
San Francisco, CA 94102
United States
EU Representative:
Privacy Services Ltd.
Dublin, Ireland
🔄 Policy Updates
We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our service after changes constitutes acceptance of the updated policy.
Questions About Your Privacy?
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