Frequently Asked Questions
Find answers to the most common questions about learning English with songs.
Getting Started
Our platform uses the natural memorability of music to help you learn English more effectively. When you listen to songs, your brain creates strong neural pathways that make vocabulary and pronunciation easier to remember. We provide interactive lyrics, vocabulary explanations, pronunciation guides, and comprehension exercises for each song to maximize your learning.
You can start at any level! We have content for absolute beginners through advanced speakers. Our platform includes simple songs with basic vocabulary for beginners, as well as complex songs with advanced grammar and cultural references for more experienced learners. Take our quick assessment to find your perfect starting point.
We recommend starting with just 15-20 minutes per day for consistent progress. This could be one song with all its exercises, or 2-3 songs for quick vocabulary review. The key is consistency rather than duration. Many of our most successful learners spend 15-30 minutes daily and see significant improvement within weeks.
Not at all! You don't need any musical knowledge or ability to read music. We focus entirely on the lyrics and language learning aspects. All songs come with text-based lyrics, audio pronunciation guides, and visual learning aids. The music simply makes the learning process more enjoyable and memorable.
Absolutely! We love hearing from our community. You can suggest songs through our contact form or community forum. We review all suggestions and prioritize songs that offer good learning value, appropriate content, and clear pronunciation. Popular requests from multiple users are fast-tracked for development.
Learning Paths
Our learning paths are designed for different skill levels: Beginner (8 weeks, basic vocabulary and simple songs), Intermediate (12 weeks, complex grammar and cultural context), and Advanced (16 weeks, native-level expressions and nuanced language). Each path includes carefully selected songs that progress in difficulty and themed vocabulary.
Yes! You can change your learning path at any time. If you find your current path too easy or challenging, simply visit your dashboard and select a different path. Your progress will be saved, and you can always return to previous paths. We recommend taking our assessment if you're unsure which path suits you best.
Yes! Upon completing any learning path with at least 80% completion rate, you'll receive a digital certificate. Advanced path completers receive a Professional Certificate that's recognized by many language schools and employers. All certificates can be downloaded as PDFs and shared on LinkedIn.
Premium users can create custom playlists and learning sequences from our song library. While this doesn't follow our structured curriculum, it allows you to focus on specific genres, artists, or topics that interest you most. This feature is perfect for learners who want to explore specific vocabulary themes or musical styles.
Pricing & Billing
Our free plan includes access to 10 songs per month, basic vocabulary exercises, and progress tracking. You can try one complete learning path lesson, access community forums, and use our mobile app. It's perfect for getting a taste of our learning method before upgrading.
Absolutely! You can cancel your subscription at any time from your account settings. There are no cancellation fees or penalties. You'll continue to have premium access until the end of your billing period, then your account will automatically switch to the free plan.
Yes! Students with valid .edu email addresses receive 50% off all premium plans. We also offer special rates for educational institutions and language schools. Contact our sales team for bulk pricing and classroom licenses.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted connections. For annual plans, we also accept bank transfers in some regions.
Technical Support
Our platform works on all modern devices: desktops, laptops, tablets, and smartphones. We support Chrome, Firefox, Safari, and Edge browsers. We also have dedicated mobile apps for iOS and Android. For the best experience, we recommend using the latest browser versions.
Premium users can download lessons for offline study through our mobile apps. This includes lyrics, exercises, and pronunciation guides. Due to copyright restrictions, we cannot provide audio downloads, but all other learning materials are available offline.
First, check your device volume and browser audio settings. Make sure you've allowed audio permissions for our site. If you're using headphones, try unplugging and reconnecting them. Clear your browser cache or try a different browser. If problems persist, contact our technical support team.
Click "Forgot Password" on the login page and enter your email address. We'll send you a secure reset link. Check your spam folder if you don't see the email within 5 minutes. The reset link expires after 24 hours for security. If you still have trouble, contact our support team.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help!
Average response time: Under 2 hours
